East Yorkshire Coaches holidays and day trips coronavirus update
Thanks to all our customers for their understanding and patience in these uncertain times.
Through the hard work of our Customer Service team we've been in contact with everyone that has booked a holiday or day trip until the end of April.
If we haven't managed to reach you by phone you should receive a letter in the coming days/weeks detailing your options.
Please continue to care for yourself and others and we hope you'll join us on again on a holiday or day trip once the world is back to normal.
Following the latest advice from the government, and to keep our customers and employees safe, we have taken the decision to cancel all holidays and day trips until the end of April 2020.
As the government have advised against non-essential travel, and because we know many of our customers, especially those who are older, will not wish to travel, we believe that cancellation is the best option for everyone. We know that most other coach operators are following the same advice and cancelling their tours too.
Full refunds will be given for any March/April holidays or day trips that have already been booked. We are in the process of calling everyone who has booked a March/April holiday or day trip, and well be in touch with you as soon as possible. Well start by contacting people with the earliest holidays and day trips first, so please be patient as it may take a while for us to speak to everyone. Please wait for us to contact you, rather than trying to call or email us, as our staff will be very busy trying to contact everyone who has booked.
It goes without saying that we are very sorry to disappoint those of you who were looking forward to a day trip or holiday, but your health and safety have to come first.
We want to thank everyone for their understanding and support at this difficult time, and we will look forward to enjoying more adventures with you once things get back to normal.
Frequently asked questions
Will my holiday later in the year take place as planned?
Currently, we have only cancelled holidays until the end of April. All day trips and holidays after this date are due to go ahead as planned. However, the situation, and the governments advice, is changing daily, so we will continue to monitor events and make decisions about holidays later in the year nearer the time. If your holiday or day trip is cancelled, we will get in touch with you as soon as possible, but this will take some time, so please be patient.
If my holiday is cancelled, will I be entitled to a full refund?
Yes, we want to assure you that we will be giving full refunds for any payments already made for holidays or day trips which we have cancelled. We will be getting in touch with people who have booked as soon as possible, with those with earliest departures contacted first. This may take us some time, so please be patient.
I have a question about a holiday or day trip, who should I speak to?
If your holiday or day trip is cancelled, we will get in touch with you as soon as we can. Please do not try to contact us, as our phone lines and staff will be very busy.
If I choose to cancel my holiday later in the year, will I get a refund?
If you decide not to travel and choose to cancel your holiday or day trip before departure, our normal cancellation terms will apply. If you choose to cancel a holiday or day trip, and we later cancel that holiday or day trip ourselves, you will not be able to get a retrospective refund. Therefore, we strongly suggest you keep your booking in place and await further developments, and do not cancel your trip yourself.